Frequently Asked Questions
Do you do custom work?
Custom work is done on a case by case basis. Only custom work that is very suitable for our style is chosen. However, we would be happy to recommend another artist for you!
If we are creating something new and beautiful together a 50% deposit fee will be required after design work is complete, which is non refundable.
How long does custom work take?
Depending on the design custom work can take anywhere from 4-8 weeks from when the first deposit is paid.
Will you use my own materials? Stones, gold, etc.
Materials will only be taken on a case by case basis. But do not hesitate to ask!
How long will my order take to ship?
We are a very small company and try our best to get your orders out as fast as possible. On average you can expect your piece to be shipped in 5-10 business after you order.
What if I live in Downtown Toronto? Can I pick my piece up and waive shipping fees?
Absolutely! Send us an email and we can arrange a pickup time and location that suits your needs.
Do you ship internationally?
Sorry, we are currently only shipping to Canada and the US.
Will I need to pay Customs Fees?It is your responsibility to understand and pay for your regions duties and taxes.
All custom and bespoke pieces are final sale, and not eligible for returns or refunds.
I accepts returns on all other items within two weeks of order delivery for an exchange or credit for the online store or to go towards custom work. All merchandise must be returned in its original packaging and in its original condition. The customer is responsible for all shipping costs.